USER-FACING POLICIES
REFUND, CANCELLATION & BILLING POLICY
Issued By: SAHCHI HEARING AND SPEECH SOLUTIONS PRIVATE LIMITED (“Gabify”)
Applies To: Neurolens subscriptions, enterprise plans, screenings, and assessments.
1. PURPOSE
This policy outlines:
- Conditions for refunds
- Subscription billing rules
- Cancellation rights
- Non-refundable services
- Enterprise contract billing norms
This ensures transparency and fairness in financial transactions.
2. BILLING TERMS FOR B2B CLIENTS
2.1 Subscription Fees
- Payable in advance
- Non-transferable
- Prices subject to GST and applicable taxes
2.2 Payment Cycle
- Monthly, quarterly, or annual cycles depending on contract
- Auto-renewal unless cancelled
2.3 Invoicing
Invoices are issued digitally and sent to the registered email.
3. REFUND POLICY
3.1 No Refund for Used or Partially Used Services
Refunds are not issued for:
- Screenings completed
- Reports generated
- AI usage that has already occurred
- Partially used subscription cycles
3.2 Refund Eligibility (Limited Cases)
Refunds may be considered only if:
- A duplicate payment was made
- The service could not be delivered due to Gabify’s system issues
- Incorrect billing due to a technical error
Refunds will not be issued for:
- Change of mind
- Incorrect data uploaded by users
- Misuse of Neurolens
- Lack of internet access
- Organizational restructuring
4. CANCELLATION POLICY
4.1 Subscription Cancellation
B2B clients may cancel:
- With written notice
- Through their enterprise dashboard or email
Cancellation applies to future billing cycles only, not current periods.
4.2 Enterprise Contract Cancellation
Commercial agreements may include:
- Minimum lock-in periods
- Termination clauses
- Penalty terms
The contract governs over this policy.
5. REFUND PROCESS
Refunds (if approved):
- Are processed within 7–14 business days
- Are returned to the original payment method
- Require submission of billing details
6. CONTACT FOR BILLING ISSUES
Email: billing@gabify.life
Support: info@gabify.life
COOKIE POLICY
1. PURPOSE
The Cookie Policy explains how Gabify uses cookies and tracking technologies on the website and Neurolens web application.
2. WHAT ARE COOKIES?
Cookies are small text files stored on your device to improve:
- Website performance
- Login experience
- Analytics insights
- User preferences
3. TYPES OF COOKIES USED
3.1 Essential Cookies
Required for:
- Login
- Security
- Core functionality
These cannot be disabled.
3.2 Analytics Cookies
Used for:
- Understanding website traffic
- Improving user experience
- Measuring engagement
Tools may include:
- Google Analytics
- Internal metrics
Users may opt out of non-essential cookies.
3.3 Preference Cookies
Remember settings like:
- Language
- Region
- Accessibility preferences
3.4 Third-Party Cookies (If Enabled)
Used for:
- Performance monitoring
- Embedded content
Gabify does not enable advertising cookies.
4. COOKIE CONSENT
On first visit:
- Users see a cookie consent banner
- Users may reject non-essential cookies
- Preferences are stored for future visits
5. HOW TO MANAGE COOKIES
Users may:
- Change browser settings
- Delete stored cookies
- Manage preferences via banner
6. CONTACT
Email: info@gabify.life
ACCESSIBILITY & INCLUSION POLICY
1. PURPOSE
Gabify is committed to making its website and Neurolens platform accessible and inclusive for:
- Neurodiverse users
- Clinicians
- Institutions serving children
- Users with disabilities
2. ACCESSIBILITY STANDARDS FOLLOWED
Gabify aligns with:
- WCAG 2.1 AA principles
- Accessibility best practices
- Device compatibility
- Screen-reader friendly UI design
3. INCLUSIVE DESIGN PRINCIPLES
We ensure:
3.1 Readability
Clear fonts, structured headings, consistent layouts.
3.2 Contrast & Visual Support
Optimized for individuals with visual processing needs.
3.3 Keyboard Navigation
Platform features accessible without a mouse.
3.4 Error Prevention
Forms and assessments include:
- Clear instructions
- Validation prompts
- Accessible options
3.5 Inclusive Language
All content avoids stigmatizing phrasing.
4. SUPPORT FOR CLINICIANS & INSTITUTIONS
Gabify provides:
- Training for staff
- Guidelines on using Neurolens ethically
- Resources on neurodiversity respect
- Support for assistive devices
5. CONTINUOUS IMPROVEMENT
Gabify routinely:
- Collects feedback
- Conducts accessibility audits
- Updates UI/UX features
- Enhances inclusive design
6. CONTACT
For accessibility concerns: accessibility@gabify.life
30. GRIEVANCE REDRESSAL POLICY
1. PURPOSE
This policy establishes a formal mechanism for reporting and resolving:
- Data protection grievances
- Security concerns
- Consent issues
- Policy violations
- User rights complaints
Required under Indian law.
2. GRIEVANCE OFFICER
As mandated under the Information Technology Act, Gabify appoints a Grievance Officer.
Email: info@gabify.life
Response Time: Within 30 days
3. TYPES OF GRIEVANCES COVERED
- Lack of consent
- Data misuse concerns
- Unauthorized access to reports
- AI misuse
- Privacy rights violations
- Inaccurate assessments
- Request for data access or deletion
- Unethical use of content
4. REPORTING PROCESS
Anyone may file a grievance via:
- Email
- Postal mail
- Web form (if applicable)
- Institutional escalation
Complaint must include:
- Name & contact
- Description of issue
- Date/time of incident
- Supporting evidence (if any)
5. RESOLUTION PROCESS
5.1 Acknowledgement
Within 48 hours of receipt.
5.2 Investigation
Review of:
- Logs
- Access history
- Consent records
- System events
5.3 Resolution
Formal response within 30 days, unless extended for complexity.
6. ESCALATION
If not satisfied:
- Users may escalate to appropriate statutory authorities under DPDP Act.
7. NO RETALIATION
Gabify prohibits retaliation against anyone filing a complaint in good faith.